Get the latest tech news
ISPs say their "excellent customer service" is why users don't switch providers
ISPs tell FCC that mistreated users would switch to one of their many other options.
"We cannot ignore these complaints, especially not when we know that it is possible to do better... We want to help improve the customer experience, understand what tools we have to do so, and what gaps there may be in the law that prevent consumers from having the ability to resolve routine problems quickly, simply, and easily," Rosenworcel said. Carr said the FCC should work instead on "freeing up spectrum and eliminating regulatory barriers to deployment" and that the Notice of Inquiry is part of "the Biden-Harris Administration's efforts to deflect attention away from the necessary course correction." Carr wrote a chapter for the conservative Heritage Foundation's Project 2025 in which he criticized the FCC for "impos[ing] heavy-handed regulation rather than relying on competition and market forces to produce optimal outcomes."
Or read this on r/technology
