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ISPs Say Their 'Excellent Customer Service' Is Why Users Don't Switch Providers

Ars Technica's Jon Brodkin reports: Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements. They also claim ISPs face so much competition that market forces require providers...

They also claim ISPs face so much competition that market forces require providers to treat their customers well or lose them to competitors. Lobby groups filed comments in response to an FCC review of customer service that was announced last month, before the presidential election. While the FCC's current Democratic leadership is interested in regulating customer service practices, the Republicans who will soon take over opposed the inquiry.

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