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ISPs say there’s no need for new customer service rules; everything is great
How many choices do you have?
Groups advocating for accessibility for those with disabilities cautioned against relying on AI too much in a filing noted by Ars, writing, “... we do not believe they are fully capable of replicating the nuanced communication experience provided by live agents, particularly for complex inquiries or those requiring cultural and linguistic sensitivity.” According to a filing from ACA Connects, which mostly represents smaller, more rural communications providers, those companies are incentivized to give good service by the cost of building and operating networks. Yet it’s hard to square that with recent history like T-Mobile’s acquisition of US Cellular, Verizon’s agreement to buy Frontier or the endless rat’s nest of media mergers.
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