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Japanese store deploys remote workers as convenience store clerks for graveyard shifts
Interactions through the new system function similarly to a video call for customers, except they interact with cartoon avatars rather than seeing the actual clerk. The remote...
In brief: Lawson, the Japanese convenience store chain, has come up with a novel approach to address the country's chronic labor shortage: hiring remote workers from overseas. Leveraging the eight-hour time difference, this remote worker can virtually "man" the graveyard shift in Japan while working during regular business hours in Sweden. Lawson President Sadanobu Takemasu has announced plans to expand the remote avatar workforce to other time zones, including regions like Brazil and New York.
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