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Judge rules SiriusXM’s annoying cancellation process is illegal
SiriusXM will have to make changes to its cancellation process.
Following an investigation, the Office of the Attorney General found that the company attempts to delay cancellations by having customers call an agent, who then keeps them on the phone for serval minutes while “pitching the subscriber as many as five retention offers.” As outlined in the ruling, Judge Frank found that SiriusXM broke the Restore Online Shoppers Confidence Act(ROSCA), which requires companies to implement “simple mechanisms” to cancel a subscription. “This decision found SiriusXM illegally created a complicated cancellation process for its New York customers, forcing them to spend significant amounts of time speaking with agents who refused to take ‘no’ for an answer,” Attorney General James said in a statement.
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