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Klarna CEO Says Company Will Use Humans To Offer VIP Customer Service
An anonymous reader quotes a report from TechCrunch: My wife taught me something," Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. He was addressing the headlines about the company looking to hire human workers after previously saying Klarna used artificial intelligence to do work...
An anonymous reader quotes a report from TechCrunch: My wife taught me something," Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. "We think offering human customer service is always going to be a VIP thing," he said, comparing it to how people pay more for clothing stitched by hand rather than machines. We can use AI to automatically take away boring jobs, things that are manual work, but we are also going to promise our customers to have a human connection."
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