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Klarna Reassigns Workers to Customer Support After AI Quality Concerns
Some employees who were placed in the talent pool were later offered roles in the company's customer experience team, sources told Business Insider.
The company had planned to go public earlier this year but pulled back in April amid market uncertainty around President Donald Trump's tariff announcements. Earlier this year, Klarna introduced a weekly Monday session known as "Action Day," bringing together employees from multiple divisions to review customer app recordings and purchase flow data from user experience analytics platform Fullstory, the people Business Insider spoke to said. Initially held as a full-day event, the meetings were scaled back to half a day in May after some employees were concerned the format was cutting too deeply into time needed for other projects, the three people said.
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