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Klarna: AI lets us cut thousands of jobs - but pay more

The firm wants to reduce staff levels to 2,000 works through its use of AI in marketing and customer service.

The buy now, pay later firm Klarna is seeking to get rid of almost half its employees in the coming years through efficiencies it says arise out of its investment in artificial intelligence (AI). Klarna - which is based in Sweden, and has two UK offices - disclosed its job-cutting plans as it announced interim results which showed it increased its revenue by 27% to 13.3 billion Swedish krona (£990 million). Klarna is understood to be shrinking its workforce ahead of a listing on the stock exchange, which has recently been dominated by firms heavily investing in AI, such as Nvidia and Microsoft.

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