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LLMs may have a killer enterprise app: ‘digital labor’ — at least if Salesforce Agentforce is any indicator
Marc Benioff says that Salesforce has become the "largest supplier of digital labor, and this is just the beginning.”
“The pipeline is in the thousands for potential transactions that are coming up in future quarters.” He named FedEx, Adecco, Accenture, ACE Hardware, IBM, and RBC Wealth Management, as AgentForce customers. LLM-based tech is still working to solve its hallucination problem – an issue baked into a technology that is quintessentially at its core about imitating creativity. Benioff said on the call that because AgentForce can train on the up to 300 petabytes of actual company data Salesforce manages, “you’re going to see remarkably low hallucinogenic performance.”
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