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Lullaby Language (2006)
©2004, Gerald M. Weinberg, www.geraldmweinberg.com Late one summer, I was called in to help an IT client learn to work better with their customers. I don’t ordinarily travel in the summe…
I thought Penny would find some other statement to “prove” her point, but a few moments later, she had her copy open to the same page, upon which the same sentence was highlighted in DayGlo pink. Well, I eventually got things cooled down, and we moved from blaming to problem-solving, but not before I extracted a promise from both parties to attend a little workshop I designed for them. I designed the workshop because I didn’t want to have to come back the next summer when they ran into the same problem – a lack of understanding of the ambiguity of the English language.
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