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Lyft is working on a ‘service animal opt-in feature’ for passengers
Uber and Lyft need to do more to support disabled passengers, especially those who are blind or visually impaired, according to protesters who gathered
Uber and Lyft need to do more to support disabled passengers, especially those who are blind or visually impaired, according to protesters who gathered outside the companies’ headquarters on October 15. Wired spoke to protesters who shared stories about drivers passing them by or refusing to let them bring their guide dogs on a ride. The company mentioned the feature earlier this month, in a profile of a new product manager, Shreya Shankar, who said this will allow riders to “declare that they have a service animal” (they’ll only need to do this once), so the driver will be notified before pickup.
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