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Lyft uses Anthropic's Claude chatbot to handle customer complaints

Lyft is partnering Anthropic to bring the startup's tech to its platform, starting with the customer care agent riders can access through the Lyft app.

"Anthropic, known for its human-centric approach to AI, will work with Lyft to build smart, safe, and empathetic AI-powered products that put riders and drivers first," the two said in a joint press release. If you're a frequent Lyft rider, you can see the early results of that collaboration when you go through the company's customer care AI assistant, which features integration with Anthrophic's Claude chatbot. "Lyft is using Claude to both reimagine the future of ridesharing, and at the same time deliver tangible benefits to their community today," said Michael Gerstenhaber, vice president of product management at Anthropic.

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