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Lyft’s new AI customer assistant is powered by Anthropic’s Claude
Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both
Lyft uses AI to power its entire platform – everything from getting accurate ETAs and optimizing routes to choosing the right destination and coordinating rider pickup. “With the promise of LLMs, especially leading models for coding like Claude, and agentic AI, we’re working to revolutionize our engineering organization to more effectively build game changing products for our customers.” Previously, she covered social media for Forbes.com, and her work has appeared in Bloomberg CityLab, The Atlantic, The Daily Beast, Mother Jones, i-D (Vice) and more.
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