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M&S customers in limbo as cyber attack chaos continues

The retail giant's online business remains suspended with no indication yet when it will be restored.

The incident - which it disclosed last Monday - has caused delayed parcels, paused online orders and suspended gift card payments, and has seen the retailer take down several parts of its operations over the last few days. "In situations like this, in-store services are typically prioritised for recovery, which can mean online operations take slightly longer to restore," said Sam Kirkman, a director at cyber-security firm NetSPI. She added clothes sales were "likely to take a big hit" as the cyber-attack had occurred during a spell of warm weather when summer ranges would be "piling up in virtual baskets".

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