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Major hotel chain faces backlash for allegedly outsourcing check-ins -- to India
The guest at a Miami hotel was welcomed by a screen displaying a virtual front-desk employee, according to a viral video.
A Miami hotel is facing backlash over a viral video that claims the front desk was staffed by an outsourced worker to welcome new guests during the check-in process. In the video, a guest who booked a stay at a La Quinta by Wyndham was welcomed by a tall screen displaying a virtual front-desk employee — who allegedly was in India. Meanwhile, a hotel in Amsterdam allegedly used a fully automated check-in process, where guests fill out a form on an iPad, take a key card from a pile and tap it on a reader to activate it, according to another user on X.
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