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Marc Benioff Says Salesforce Has Cut 4,000 Roles Because of AI Agents
AI agents have been a boost for productivity at Salesforce, Benioff said.
In an episode of "The Logan Bartlett Show" released on Friday, Salesforce CEO Marc Benioff said AI agents in the customer support division were replacing humans, helping the company work through more sales leads. Benioff said working together is important because AI agents can realize that they can't handle a task and need human support. Nvidia CEO Jensen Huang is among the biggest enthusiasts for AI agents and has said that they will boost, not cull, head count.
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