Get the latest tech news

McDonald's is ending its drive-thru AI test

The Chicago-based fast-food giant is ending its partnership with IBM on automated order-taking without an expansion. But McDonald’s still

McDonald’s is ending its two-year-old test of drive-thru, automated order taking (AOT) that it has conducted with IBM and plans to remove the technology from the more than 100 restaurants that have been using it. “While there have been successes to date, we feel there is an opportunity to explore voice ordering solutions more broadly,” Mason Smoot, chief restaurant officer for McDonald’s USA, said in the system message. “IBM developed automated order taker technologies with McDonald’s to support the emerging use of voice-activated AI in restaurant drive-thrus,” the company said in the statement.

Get the Android app