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McDonald's Pauses AI-Powered Drive-Thru Voice Orders
After two years of testing, McDonald's has ended its use of AI-powered drive-thru ordering. "The company was trialing IBM tech at more than 100 of its restaurants but it will remove those systems from all locations by the end of July, meaning that customers will once again be placing orders with a h...
"The company was trialing IBM tech at more than 100 of its restaurants but it will remove those systems from all locations by the end of July, meaning that customers will once again be placing orders with a human instead of a computer," reports Engadget. McDonald's told Restaurant Business that the goal of the test was to determine whether AOT could speed up service and streamline operations. The likes of Hardee's, Carl's Jr., Krystal, Wendy's, Dunkin and Taco Johns are already testing or using such technology at their drive-thru locations.
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