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McDonald’s to end AI drive-thru experiment after errant orders — including bacon on ice cream and $222 McNuggets bill
Angry customers reported glitches with the new technology — including one who says the machine added nine sweet teas to her order.
APMcDonald’s embrace of AI can be traced back to 2019, when it acquired the startup firm Apprente, which introduced AI-based voice solutions that can be used in customer service settings. The acquisition of Apprente was done with the goal of eventually deploying the AI-powered technology at the restaurants’ drive-thru locations in order to improve speed and efficiency of order-taking. Companies including Checkers and Rally’s, Hardee’s, Carl’s Jr., Krystal, Wendy’s, Dunkin and Taco Johns have all either tested AI technology for its drive thrus or has fully implemented it on a permanent basis.
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