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McDonald’s will stop testing AI to take drive-thru orders, for now
Would you like seventeen packets of ketchup with that?
The company told franchisees that it’s winding down an AI drive-thru ordering partnership with IBM “no later than July 26th, 2024,” according to trade publication Restaurant Business. And Carl’s Jr., Hardee’s, and others use an AI drive-through chatbot that an SEC filing revealed was underpinned by remote human workers in the Philippines most of the time. The company also offers things like mobile ordering and in-store kiosks and has tested drone deliveries, kitchen robots, and weird AI hiring tools.
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