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McDonalds removes AI drive-throughs after order errors
The voice recognition system seems not to have recognised what customers were really ordering.
However, it has become apparent that replacing human restaurant workers may not be as straightforward as people initially feared - and the system's backers hoped. In one video, which has 30,000 views on TikTok, a young woman becomes increasingly exasperated as she attempts to convince the AI that she wants a caramel ice cream, only for it to add multiple stacks of butter to her order. "While McDonald's is re-evaluating and refining its plans for AOT [Automated Order Taking], we look forward to continuing to work with them on a variety of other projects."
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