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Microsoft customers complain Copilot doesn't work as well as ChatGPT. Microsoft says they're not using it right.

The company considers the issue to be partly an education problem and thinks users need to write better prompts.

Microsoft is racing to add value to these AI tools before customers start asking whether they're getting a proper return from the extra money they're spending on this much-hyped technology. There are the usual Microsoft problems: Some customers are using older versions of products such as the Outlook email service, and they expect whizbang AI Copilot capabilities to work with this somewhat aging software. The software giant's efforts to meet those expectations is an important test as the AI industry attempts to switch users from free consumer chatbot offerings to something more valuable.

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