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Microsoft Hits Back at Delta in Clash Over System Breakdown

Microsoft said Delta Air Lines turned down repeated offers for assistance following last month's catastrophic system outage, echoing claims by CrowdStrike in an increasingly contentious conflict between the carrier and its technology partners. From a report: Microsoft employees reached out to Delta ...

Microsoft said Delta Air Lines turned down repeated offers for assistance following last month's catastrophic system outage, echoing claims by CrowdStrike in an increasingly contentious conflict between the carrier and its technology partners. "Even though Microsoftâ(TM)s software had not caused the CrowdStrike incident, Microsoft immediately jumped in and offered to assist Delta at no charge," according to the letter, which was signed by Mark Cheffo of Dechert LLP. The airline was slower to recover than competitors after an errant software update from CrowdStrike affected Microsoft systems, creating a cascading effect that led Delta to cancel thousands of flights over several days.

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