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Microsoft is saving millions with AI and laying off thousands - where do we go from here?
Experts, lawyers, and tech workers disagree on what Microsoft's layoffs mean for the tech industry and beyond.
Drew Angerer/Getty ImagesLast week, Bloomberg reported that Microsoft shared internally that it had saved $500 million in call center costs, thanks to AI -- shortly after the company laid 9,000 people off, the third round in a series of layoffs totaling 15,000. "Existing federal anti-discrimination laws -- such as Title VII, the ADA, and the ADEA -- apply to AI-assisted employment decisions, and the EEOC has warned that algorithmic tools may violate these protections if they produce biased outcomes," Nix told ZDNET. John Kain of AWS recently offered ZDNET a similar prediction on originality, but for finance: The influx of AI workers will create a "premium on creativity and judgment" in the sector, distinctly human talents that will differentiate automated management from personalized attention.
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