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Microsoft saved $500 million by using AI in its call centers last year – and it’s a sign of things to come for everyone else
A senior executive at Microsoft revealed the cost savings during a leaked presentation
Althoff revealed the tech giant has been using AI to drive productivity improvements in areas such as software engineering, customer service, and sales. In a LinkedIn post, Matt Turnbull, an executive producer at Xbox Game Studios, advised staff to use AI to reduce the “emotional and cognitive load” that comes with job losses. Salesforce CEO Marc Benioff also hinted at the prospect of not hiring new software engineers as a result of its own internal success with agentic AI on this front.
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