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Microsoft’s new AI agents set to shake up enterprise software, sparking new battle with Salesforce
Microsoft launches autonomous AI agents for Dynamics 365, challenging Salesforce's Agentforce in the race to dominate enterprise AI and reshape the future of work.
They surpass traditional chatbots and Microsoft’s earlier AI offerings by reasoning over intent and context, making judgments based on a broader set of data. While Salesforce’s platform relies on its Atlas reasoning engine, Microsoft’s agents are powered by advanced language models and the company’s vast troves of enterprise data. Salesforce, on the other hand, is banking on its CRM expertise and the power of its recently developed Data Cloud to create AI agents that understand and optimize customer relationships.
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