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Moderating horror and hate on the web may be beyond even AI
Managing the barrage of upsetting material online is a challenge that service providers are struggling to meet, even if they try
At times, some of that content caused public outrage to the point where it became a PR problem for the platforms hosting it and they began engaging in “moderation”. The platforms know this, of course, but of late they have been coming up with what they think is a better idea – moderation by AI rather than humans: vile content being detected and deleted by relentless, unshockable machines. If you’re Meta (née Facebook), say, and have billions of users throwing stuff – some of it vile – at your servers every millisecond, then you have what Ashby would have called a variety-management problem.
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