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More than 140 Kenya Facebook moderators sue after diagnoses of PTSD
Exclusive: Diagnoses part of lawsuit being brought against parent company Meta and outsourcer Samasource Kenya
The case is shedding light on the human cost of the boom in social media use in recent years that has required more and more moderation, often in some of the poorest parts of the world, to protect users from the worst material that some people post. Similar, but less traumatising, arrangements are made for outsourced workers to tag masses of images of mundane things such as street furniture, living rooms and road scenes so AI systems designed in California know what they are looking at. Meta said pay was above industry standards in the markets where they operated and it used techniques such as blurring, muting sounds and rendering in monochrome to limit exposure to graphic material for people who reviewed content on the two platforms.
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