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My Quest to Fix a Crashing Roku App Provides a Warning About AI
Consumer technology has trained users to expect and deal with crashes and other bugs. When the whole world runs on AI, the inevitable glitches will have greater consequences.
Worse, my precarious balance was wholly overturned a few weeks ago when the Netflix movie I was watching suddenly flickered, and, with brutal abruptness, quit entirely, dumping me into the anodyne pink abyss of the home screen of my Roku-powered smart TV. I hadn’t gotten to reading that belated promise when I contacted Roku, not just to address my problem but to find out what’s happening behind the scenes in a situation where frustrated users are steaming on self-help forums instead of streaming with the product. As the Mac operating system struggled to handle a complicated ecosystem of extensions, boundary-pushing applications, and data at a scale the original had not imagined, bugs appeared that required Sherlock Holmes–level sleuthing to resolve.
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