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New York City's AI chatbot is telling people to break laws and do crimes | Testing showed the chatbot said bosses can take a cut of their workers' tips and that landlords could refuse tenants based on income source
Testing showed the chatbot said bosses can take a cut of their workers' tips and that landlords could refuse tenants based on income source
Leslie Brown, a spokesperson for the NYC Office of Technology and Innovation, said in a statement shared with Quartz that the chatbot is a pilot program that “has already provided thousands of people with timely, accurate answers” while also “inform[ing] them of potential risks.” The city, she added, “will continue to focus on upgrading this tool so that we can better support small businesses.” After New York City announced its plan in October to use AI tools to improve government services, Mayor Eric Adams faced some backlash after making thousands of robocalls to NYC residents in several languages he doesn’t speak — Spanish, Yiddish, and Mandarin among them. In February, the Federal Communications Committee (FCC) made AI-powered robocalls illegal under a 1991 law banning unwanted calls using fake or pre-recorded voices.
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