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Not just hype — here are real-world use cases for AI agents
Here's how robotics manufacturing company Baca Systems and corporate food ordering platform ezCater are using Salesforce's AI agents.
Bringing on additional salespeople to handle such tasks would require tens of thousands of dollars for salaries, but if AI can develop new deals, its upfront cost is “very easy to justify.” When more complex issues come up — such as a reconfiguration of an order or an all-out venue change — the AI agent will quickly push the matter up to a human rep. Another intended use case is “restaurant discovery” — that is, AI agents will be able to guide users to the best venue based on inputs about their food preferences, budget, location and other factors.
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