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NZXT CEO admits "we messed up" but stops short of apologizing after scathing Gamers Nexus exposé | Changes are being introduced to the Flex program, but prices remain unchanged

Hou admits in the six-minute video (above) that NZXT "messed up" with some aspects of the Flex service.

NZXT founder and CEO Johnny Hou has posted a response to the damning Gamers Nexus video that accused the company of running a "predatory, evil" scam with its Flex subscription-based service for desktop PCs. Hou also acknowledged that there were ad campaigns from influencers who talked about how the Flex service allowed people to "own" a PC, even though this isn't true. While the CEO talks about accountability and mistakes and messing up, at no point does Hou apologize or address the high prices of the Flex program – one of the main issues brought up by Gamers Nexus.

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