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NZXT responded to the Flex PC rental program controversy, but it’s not over yet

The YouTube channel Gamers Nexus now says NZXT’s statement ‘distorts the reality of their predatory rental computer program’ and introduces new concerns.

After a long video published over the weekend by Gamers Nexus called NZXT’s Flex PC rental program “a scam,” the company responded Tuesday with a statement titled “Addressing Your Concerns About the Flex Subscription Program.” “I want to acknowledge that we messed up,” said NZXT CEO Johnny Hou in a video, promising changes like making the names of PCs available for rent or purchase easier to tell apart. However, what it said has not satisfied Gamers Nexus, which posted its own response, saying NZXT’s statement “not only misrepresents facts, but distorts the reality of their predatory rental computer program. NZXT says it is adjusting the language in its subscriber agreement as well and will make it clear that the company doesn’t sell user data on customers’ returned PCs.

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