Get the latest tech news
Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don’t interrupt
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers. The latest addition to the company’s AI-driven conversational intelligence platform, VoiceAI agents aim to improve customer experience while reducing […]
For customers, this means eliminating long hold times and avoiding frustrating IVR menus that require pressing multiple buttons or repeatedly requesting a human agent. The voice AI space is becoming increasingly crowded with options ranging from proprietary models like OpenAI’s newly released GPT-4o-transcribe family and ElevenLabs to open source solutions as well. Over time, the company has developed pre-built integrations with more than 250 platforms, including leading telephony, CRM, and workforce management tools such as Salesforce, Zendesk, and ServiceNow.
Or read this on Venture Beat
