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OpenAI board chairman launches AI agent startup to elevate customer experiences

Sierra's conversational AI platform taps the power of large language models to enable enterprises to build always-available AI agents for their respective businesses.

These agents understand jargon, typos and context in conversations and reply in the users’ language of choice with consideration and empathy, adapting to their specific needs and emotions. It notes that while the AI agents created by the Sierra platform are guided by businesses’ knowledge base, policies and brand guidelines, it does not use the data for training purposes. While Sierra claims AI agents represent a powerful new category of software and there are no existing players in this market, it is important to note that there are chatbot companies tapping LLMs to supercharge internal and external enterprise interactions.

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