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Outdated IT help desks are holding businesses back - but there is a solution
From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.
As cyber threats grow in sophistication and frequency, IT support plays a critical role in , preventative measures, and maintaining data integrity, and poor help desk systems can slow IT's ability to make security fixes. Also, since they are essentially constantly updated and hardened, cloud platforms typically provide strong security features and compliance certifications, helping to mitigate the risk of data breaches and meet regulatory requirements. Crucially, 27% have reported improved support for remote workers, underscoring the cloud's ability to overcome geographical limitations and deliver consistent service to a distributed workforce.
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