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Parloa, a conversational AI platform for customer service, raises $66M
Parloa, a conversational AI platform for customer service, has raised $66 million in a Series B round of funding.
For its latest instalment, Parloa has secured Altimeter Capital as lead backer, a U.S.-based VC firm notable for its previous investments in the likes of Uber, Airbnb, Snowflake, Twilio, and HubSpot. Parloa is well-positioned to capitalize on the “AI with everything” hype that has hit fever pitch these past couple of years, as companies seek new ways to improve efficiency through automation. Co-founder and CTO Stefan Ostwald says that AI has been a core part of Parloa’s DNA since its inception six years ago, using a mix of proprietary and open source LLMs to train models for speech-to-text use-cases.
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