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Phone network employs AI "grandmother" to waste scammers' time with meandering conversations | Scambaiting, Abe Simpson-style

The creation of O2, the UK's largest mobile network operator, Daisy, or dAIsy, is an AI created to trick scammers into thinking they are talking to a...

The AI imitates the criminals' most popular target, a senior citizen, who keeps the fraudsters on the phone as long as possible in conversations that go nowhere, à la Grandpa Simpson. Not only does this mean less time for the scammers to target real humans, but O2 is also using the conversations to learn the favorite tricks and techniques used in these schemes. Murray Mackenzie, Director of Fraud at Virgin Media O2, said: "We're committed to playing our part in stopping the scammers, investing in everything from firewall technology to block out scam texts to AI-powered spam call detection to keep our customers safe.

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