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Phonely’s new AI agents hit 99% accuracy—and customers can’t tell they’re not human
Phonely, Maitai and Groq achieve breakthrough in AI phone support with sub-second response times and 99.2% accuracy, enabling human-level conversational AI for call centers.
“One of the things that most people don’t realize is that major LLM providers, such as OpenAI, Claude, and others have a very high degree of latency variance,” said Will Bodewes, Phonely’s founder and CEO, in an exclusive interview with VentureBeat. The solution emerged from Groq’s development of what the company calls “ zero-latency LoRA hotswapping ” — the ability to instantly switch between multiple specialized AI model variants without any performance penalty. “The LPU architecture is optimized for precisely controlling data movement and computation at a fine-grained level with high speed and predictability, allowing the efficient management of multiple small ‘delta’ weights sets (the LoRAs) on a common base model with no additional latency,” Kantor said.
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