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Plain pulls in $15M to aggregate B2B customer services chats into one platform
Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, Microsoft Teams, and even
It can also do chat and email in the same way that a traditional Help Desk will, such as ZenDesk or Intercom, but also power Slack, Microsoft Teams, or Discord via one UI. Last year, Pylon landed$17 million in investment to build a full-service B2B customer service platform, in a round led by Andreessen Horowitz with participation from existing investors General Catalyst, Y Combinator and other unnamed angels. He has interviewed Tony Blair, Dmitry Medvedev, Kevin Spacey, Lily Cole, Pavel Durov, Jimmy Wales, and many other tech leaders and celebrities.
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