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Plans to boost resilience of 999 system announced

Proposals follow chaotic scenes in June 2023 when people could not connect to emergency services.

"The level of disruption to the service on Sunday 25 June 2023 has never been seen before and we are sincerely sorry for the distress caused," said BT security boss Howard Watson. To improve its oversight of similar events in the future, the government will identify who is responsible and accountable for the 999 system in the face of different threats, such as cyber attacks and natural disasters. "This is why, following a thorough review of the incident, we are working with BT to establish enhanced resilience measures, ensuring the UK is always prepared to effectively address major emergencies."

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