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Police feared 'Brummie' accent bias in call bot
West Midlands Police trialled the non-emergency call-answering AI voice assistant for two months.
West Midlands Police trialled a voice assistant powered by artificial intelligence (AI) in a bid to deal with rising volumes of non-emergency calls. Based on the tech behind Amazon's popular voice assistant, Alexa, the trial explored how AI could help the force cope with increasing volumes of calls, and potentially offer new services such as responses in different languages. The document - prepared for an ethical oversight committee that advises the PCC and Chief Constable - reveals the potential problems that might arise with Amy101, including whether the tech could cope with the local accent.
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