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Priceline and Kayak chief Glenn Fogel wants you to yell at AI chatbots, not humans
The head of the online travel giant discusses the future of hotel and flight booking.
Today, I’m talking with Glenn Fogel, the CEO of Booking Holdings, which owns a large portfolio of familiar travel brands, including OpenTable, Kayak, and Priceline, as well as Booking.com, the company’s biggest subsidiary, which is hugely popular in Europe. I talk about AI in almost every episode of the show lately — is that the promise of a human travel agent or one of the concierge services, maybe a premium credit card we’ll offer, is that they will know the right people at the airlines or the hotel or whatever to solve your problem quickly. On the other hand, what we don’t want to do is destroy what is a very important part of the entire tech ecosystem, which is enabling people to create new businesses, get venture capital money to form these companies, become somewhat successful, but recognize they need an exit.
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