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Product Quality Through Change Management (1999)


Software development is all about increasing the value of our products to customers. This paper presents a method of planning, tracking, and managing change to a product, and of directing change at increasing that value.

If you've been careful to focus efforts on the critical requirements, to employ flexible design, and to break the work down into small pieces, then you'll always be increasing the value of the product as much as possible by the time of the next delivery. The results of testing can be tabulated against the requirements and issues and directly compared with the version plan table (see figure 3), giving a clear idea of the release quality and value. All documents — requirements, plans, versions, releases, issues, changes, designs, procedures, tests, proposals, meeting minutes, and source code files — are stored and indexed in Perforce (usually in HTML) so that they can be referenced using URLs.

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Change Management