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QNAP firmware update leaves NAS owners locked out of their boxes

Downgrading or customer support are your options if you caught the bad one.

After QNAP "received feedbacks from some users reporting issues with device functionality after installation," the firm says it withdrew it, "conducted a comprehensive investigation," and re-released a fixed version "within 24 hours." Response from QNAP support, as told by users on forums and social media, has not measured up to the nature of losing access to an entire backup system. Kevin is a senior technology reporter at Ars Technica, covering open-source software, PC gaming, home automation, repairability, e-bikes, and tech history.

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