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Real-time AI voice technology alters accents in Indian call centers for better clarity | Software softens accents while keeping the speaker's tone, emotion, and identity intact
Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The company...
Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. Last year, Teleperformance experienced a significant drop in share prices after Swedish fintech firm Klarna Bank announced that its AI assistant was doing the work equivalent to 700 full-time agents. However, while the software may not replace workers directly, there are concerns about the potential impact on call centers in places like the Philippines, which have built their market position on high-quality English speakers.
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