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Real-time, AI monitoring at work: Major brands are snooping on employee conversations
For years, businesses have monitored the content of employees' emails, setting up tools and rules to passively check what staff were sending to each other and out...
In a nutshell: In the latest encroachment upon workers' privacy, companies like Walmart, T-Mobile, AstraZeneca and BT are turning to a new AI tool to monitor conversations happening on collaboration and chat channels in Teams, Zoom, Slack and more. Aware, a startup from Columbus, Ohio, presents itself as a "contextual intelligence platform that identifies and mitigates risks, strengthens security and compliance, and uncovers real-time business insights from digital conversations at scale." While the data is ostensibly anonymized, tags can be added for job roles, age, gender, etc., allowing the platform to identify whether certain departments or demographics are responding more or less positively to new business policies or announcements.
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