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Recovering from the global tech outage could be a long, arduous process | CNN Business


The company that caused a massive computer outage across the world says a flawed update has been rolled back – but that doesn’t necessarily help the thousands of businesses that have been affected by the glitch.

For those organizations, “you need to manually decrypt the disk with a BitLocker Recovery Key, which is probably — for most companies — stored digitally on one of the servers that is currently booting over and over,” said Ira Bailey, a security researcher, in a post on BlueSky. Every affected computer that is BitLocker-encrypted will need to be unlocked with a recovery key before organizations can begin the process of deleting the bad CrowdStrike file and restoring normal operation, said the cybersecurity expert who goes by the pseudonymous handle SwiftOnSecurity in a post on X. The most extreme examples may include weather monitoring sensors or devices in railway signal boxes, Peck said, which could require technicians to physically visit potentially hundreds of thousands of machines to perform the recovery process.

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