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Reed Hastings shares the 3-word tactic that helped make Netflix a $240 billion company—it's called 'farming for dissent'
Netflix co-founder and chairman Reed Hastings says a good leader seeks out critical feedback whenever possible. Here's his three-word strategy for doing it.
Still, he said the Qwickster disaster was his "favorite failure" of his career, because it taught him to ask for more input, positive or negative, before making a big decision. Hastings instituted a process where he'd ask dozens of Netflix executives and managers for their honest feedback on any "big decisions" the company had in the works, he said. The Netflix co-founder isn't the only business leader to embrace critical feedback from employees, a strategy reminiscent of ex-Google and Apple executive Kim Scott's"radical candor" philosophy.
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