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Regal claims its customer service chatbots are better than most
Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new funding.
Alex Levin, a former product manager at Thomson Reuters and the ex-SVP of growth at Handy, believes most people hate chatbots because they’ve had bad experiences in the past. ” At Handy, I was continuously frustrated by legacy contact center software, most of which was created before the cloud even existed and required an army of developers and IT admins to maintain.” So he teamed up with Rebecca Greene, who he met at Handy where she was chief product officer, to start Regal, which builds AI-powered contact center solutions.
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